Dear Friends in the Stonybrook Water Community,
In the past several weeks, our nation has been greatly impacted by the COVID-19 virus that has been sweeping across the globe. In this current climate we want Stonybrook Water customers to be well-informed about the structure and durability of our water coolers as well as our commitment to our customers to provide excellent customer service.
Everyone should be confident and 100% satisfied while using our products.
All Wellsys machines have an “anti-microbial” surface, along with a HEPA filter that removes all bacteria and viruses. In addition, inside the reservoir there is a UV LED light that shines 24/7, killing all bacteria and viruses.
To clean your machine, you just need to wipe it down with any antibacterial wipe or use warm water and soap. You will not harm the machine by wiping down the outside. We do recommend caution when cleaning under the machines, as they are connected to a water source.
For service service requests:
Our Service Commitment:
Our commitment to providing outstanding service is still a priority. However, due to the nature of this pandemic, Stonybrook Water will have to exercise caution when scheduling service visits. We ask for your patience when requesting service.
Each service request will be scheduled according to need and the nature of the service. We will ask for up to date contact information and any closures and/or access information. If there are any special circumstances, Stonybrook Water will try to work with our customers to find a way to service the equipment.
To help maintain a healthy workforce Stonybrook Water has put the following protocols in place:
- Encouraging sick workers to stay home.
- Implementing working from home and phone based communication.
- Encouraging hand washing, sanitizing, and other such hygiene.
- Distancing in the warehouse and office.
- Distancing in the field and while travelling locally.
If you had further questions or concerns, feel free to reach out to us via telephone at 978-865-9899 or email at email@example.com. We would be happy to assist.
Stay hydrated and healthy,
The Stonybrook Water Team